Email Delivery Help
Some email providers have historically delayed, rejected, or filtered messages from GOTOES. If an email has not arrived, try the steps below.
A provider appearing on this list does not mean every message is blocked. Delivery problems can also affect providers that are not listed.
What to try
- Check Spam/Junk and other filtered folders, and confirm that you entered your email address correctly.
- If your account verification link has expired, try creating your account again. Verification links expire 15 minutes after the account creation request.
- If you are waiting for a password reset, request another reset email.
- If delivery still fails, try an address with a different email provider. Existing users and donors: contact GOTOES before switching your account or donation email address.
If you contact GOTOES about missing emails, replies and confirmation emails may have the same delivery problem. Please use a working alternative email address if you have one, and tell us which address was affected.
Providers with reported delivery problems
- cox.net
- free.fr
- hostadt.de
- hotmail.be
- hotmail.ca
- hotmail.co.uk
- hotmail.com
- hotmail.com.au
- hotmail.de
- hotmail.es
- hotmail.fr
- hotmail.it
- live.be
- live.ca
- live.co.uk
- live.com
- live.com.au
- live.de
- live.fr
- live.it
- live.nl
- msn.com
- online.be
- outlook.com
- outlook.com.au
- outlook.de
- outlook.es
- outlook.fr
- outlook.it
- t-online.de
- telenet.be
- wanadoo.fr