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FAQ: Not all parts of multisport activites showing in Garmin Connect

Posted: Mon Nov 18, 2024 4:42 pm
by fulmar2
Garmin devices allow you to record activities such as duathlons and triathlons. These activities allow you to generate one single FIT File that is called a multisport activity, and it has multiple activities embedded. For example, you can record the following:

Swim -> Transition -> Bike -> Transition -> Run

Garmin will display your activity like this:

Viewing Multisport Activities such as Triathlons in Garmin Connect.
Viewing Multisport Activities such as Triathlons in Garmin Connect.

I recently had a user who needed assistance repairing a corrupted Triathlon FIT file. GOTOES was adapted to repair the file and succeeded... however no matter what we did, the file displayed improperly in Garmin Connect. We could only see the Swim... or sometimes we could only see the Swim and the transition:


A bug in Garmin Connect where you can only see the first part of a multi-sport activity.
A bug in Garmin Connect where you can only see the first part of a multi-sport activity.

After pulling my hair out for hours, I finally discovered that there is a bug in Garmin Connect. When more than one multisport file is uploaded to Garmin Connect during the same period of time, Garmin Connect does NOT DISPLAY THE MULTISPORT ACTIVITY CORRECTLY.

This situation could easily arise with GOTOES. Let's say your original file got uploaded to Garmin Connect, but then you needed to repair it and you uploaded a second, repaired-by-GOTOES file to Garmin Connect. It may APPEAR that GOTOES did not produce the file correctly (though this file would work fine in Strava or Training Peaks)... but the reality is that you need to DELETE THE ORIGINAL FILE(s) UPLOADED TO GARMIN CONNECT. After you delete stuff that happened during the same time frame from Garmin Connect, the GOTOES repaired file will appear correctly.

Of course, before you delete anything from Garmin Connect, you should export the original and back it up... just in case you want to revert to the original.

Hope this helps!!